Payment, Shipping and Returns

QUESTIONS? 

If you have questions about any of the below, please contact us BEFORE you place an order. For customer service with any shipping or return questions about a current order or one you’re considering, please email info@regalrobot.com or use the form to the right.

PAYMENT: 

We accept most credit and debit cards, as well as PayPal via our automated website cart system.

Phone orders by credit or debit card can also be made to: 631-482-9140 (note we’re in NY and Eastern Time Zone).

If you’d like to pay via wire or ACH, we can email you a link for that. Please email info@regalrobot.com with your order details and we’ll be happy to set that up with you.

SHIPPING:

Many of our themed furniture items are oversized and made-to-order. Estimated wait times can be found on the individual item listings.

Once your item has been created, most items are delivered via motor freight, many with in-home “white glove” delivery and handling. See item listings for details. Smaller items ship via standard carriers like Fedex, UPS and USPS.

Star Wars™ items may only be shipped to locations in the USA and Puerto Rico.

RETURNS

Our made-to-order and custom items are final sale, and non-cancellable and non-refundable.

For unopened non-custom, non-made-to-order items, we may (at our discretion) offer an exchange within 7 days of receipt and only after the customer has contacted us to resolve any concerns and after we’ve provided a Return Authorization Number.  Items must be returned to us in original condition, and we will only refund the cost of the item. The customer will be responsible for any shipping/insurance costs to return the items safely to our studio. If the item arrives in any other condition, the item will be returned to the customer at their expense.

Please alert us to any items that appear defective or damaged in transit within 24 hours of receipt.

COUPON CODES AND DISCOUNTS

Coupons can only be redeemed through transactions online. They cannot be added to your order after it is submitted. Coupons may not be combined with other offers. Coupons are valid for a limited time only. Applicable shipping and handling charges and taxes still apply to all products, coupons do not apply to shipping, handling or taxes. Coupons may not be used towards custom requests or concept art.

If you return (see Returns above) any items purchased with a coupon, the coupon or discount value will be subtracted from the return credit.